Wholesale Terms & Conditions

 

 

(Tropical Fish)

 

Minimum Order Must be over $350 for all tropical fish 

Delivery -Orders  $350 will incur a Delivery Fee $45(Melbourne Metro) $50 applies for Regional

Packing Fee -$5.00 Per Box

Phone order - Minimum order Applies

 

Orders Over $600

Delivery- Orders over $600 will incur a Free Delivery (Melbourne Metro) $50 applies for Regional

Packing Fee - Free

Phone order - Minimum order Applies

 

Orders Over $800

Delivery - All Orders Over $800 will incur Free Delivery (Melbourne Metro) $50 applies for Regional

Packing Fee - Free

Phone order - Minimum order Applies

 

(Tropical Plants)

 

Minimum Order Must be over $350 for all tropical fish 

Delivery -Orders up to $350 will incur a Delivery Fee of $50 (Melbourne Metro) $50 applies for Regional

Packing Fee -$5.00 Per Box

Phone order - Minimum order Applies

 

Orders Over $600

Delivery- Orders over $600 will incur a Delivery Free of $50 (Melbourne Metro) $50 applies for Regional

Packing Fee - Free

Phone order - Minimum order Applies

 

Orders Over $800

Delivery - All Orders Over $600 will incur Free Delivery (Melbourne Metro) $50 applies for Regional

Packing Fee - Free

Phone order - Minimum order Applies

 

(Marine Fish).  PLEASE NOTE MARINE FISH ORDERS NEED TO BE PLACED SEPARATELY TO  TROPICAL FISH ORDERS

 

Minimum Order $650

Delivery orders $650 will incur a Delivery Fee of $55 (Victoria State Wide) $50 Applies for Regional

Packing Fee of $29.90 Containing all marine fish orders

Phone order - Minimum order Applies

 

 

Orders Over $1000

Delivery-All orders over $1000 will incur free delivery (Victoria Only) Metro Delivery Free- Regional $55

Packing Fee of $29.90 Containing all marine fish orders (Does Not apply to Per Box)

Phone order - Minimum order Applies

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Please note- All orders are prepaid prior to delivery, unless otherwise stated or agreed upon.

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Dead on Arrival (D.O.A.) Policy

Beyond Aquatics Wholesale Aquarium Enterprises (Beyond Aquatics Wholesale Aquarium Enterprises ) requires all customers to report any fish received deceased upon delivery (D.O.A.) promptly and in accordance with the following procedure:

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1. Documentation Requirement:
   All claims must be supported by clear photographic evidence showing the deceased fish inside the original delivery bag, taken immediately upon opening the shipment.

2. Timeframe for Submission:
   Such images must be submitted on the same day as delivery. Late submissions will not be considered.

3. Reporting Method:
   Claims and supporting images must be emailed to: support@beyondaquatics.com.au

4. Resolution:
   Upon verification, Beyond Aquatics Wholesale Aquarium Enterprises will either issue a replacement of the affected stock or provide a credit toward the customer’s next order, at the Company’s discretion.

5. ​

This policy applies to all tropical and marine fish supplied by Beyond Aquatics Wholesale Aquarium Enterprises.

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Facility Access Policy

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Due to operational constraints and limited staffing, our facility is restricted to authorised personnel only. While we appreciate the value of in-person selection, we kindly request that retail partners refrain from visiting the premises. Instead, we will arrange periodic visits to your store to assist with stock selection. We appreciate your cooperation and understanding during this period. Stock Lists & Account Access

 

1. Stock List Availability:

The Company makes every reasonable effort to maintain up-to-date stock lists on a monthly basis. However, availability may vary due to supply fluctuations. Customers may submit back-in-stock requests and will be notified when items become available.

 

2. Confidentiality:

Stock lists and related pricing information are confidential and proprietary to Beyond Aquatics Wholesale Aquarium Enterprises. These documents must not be shared with any third party outside the customer’s organisation without prior written consent from the Company.

 

3. Access Verification:

The Company reserves the right to request proof of employment or authorisation for any individual seeking access to wholesale information.

 

4. Unavailability of Stock Lists:

In the event that stock lists are temporarily unavailable due to updates, customers are encouraged to contact support@beyondaquatics.com.au for specific stock inquiries.

 

5. Account Security:

Login credentials provided to business accounts are strictly confidential and must not be shared with any unauthorised individual. Any breach of this condition may result in immediate suspension or termination of the business account, at the Company’s sole discretion.

 A) if this occurs while orders have been placed /paid for but not yet dispatched it will be up to Beyond Aquatics Wholesale Enterprises to issue you a refund. but shall be cancelled and all access will be removed.

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B) if this occurs after order has been placed and paid for and is about to be dispatched your order will be cancelled. this will be up to Beyond Aquatics Wholesale Enterprises discretion to issue a refund if such a breach shall occur. Your access will be removed. You will not be able to appy for 2 years.

 

6. Documentation Required:

Please upload photo documentation of your store along with your business registration/ lease Agreement.

By engaging in business with Beyond Aquatics Wholesale Aquarium Enterprises, customers acknowledge and agree to comply with the above policies.